RTP - Software Process Improvement Network

Managing Software Projects that Deliver Customer Satisfaction

Overview

Project Managers are responsible for delivering a product that is defined by the project specifications. But delivery isn’t enough for success if the finished product does not satisfy its target customers. This presentation will help PMs understand the role they can play in putting customer satisfaction into the project’s deliverables. Key information in this presentation will be:

• An introduction to Goal-Oriented Design (GOD) as a well-defined, structured methodology for achieving customer satisfaction
• A detailed explanation of how PMs can integrate GOD into a typical SDLC
• Who plays what roles in this integration, how resource and time requirements can be managed, and criteria for success
• The benefits of using GOD for multiple-release products
• A discussion of GOD in the context of other software development methods such as Extreme Programming and RUP